When will my order be sent / shipped / posted?
If the stock is in our warehouse we will endeavour to ship the order the next working day. You will receive an email at the time of despatch.
Which countries do you ship to?
We ship worldwide (excluding America) but please click on this link for more details.
What is the tracking number for my order?
Overseas and overnight deliveries are tracked, you will get a tracking number in an email, other deliveries are made by Royal Mail by 2nd Class post.
Do you offer a gift wrapping service?
Yes, we offer a gift wrapping service at a charge of £3.50 per item. Gifts are wrapped in recyclable paper and a satin style ribbon with gift tag. Please leave your message for the gift tag in the message box provided.
Do you have any discount codes / offers available?
Please look for the current offers on our homepage banners.
My order was received damaged. How do I return it or get a replacement?
If you are unfortunate enough to receive a damaged item please contact our customer services. Our office hours are 8.30am–5.00pm Monday to Friday (GMT), where a dedicated member of staff can help you with your enquiry.
How much does personalisation cost?
The cost of personalisation is £10.00
How do I give more specific engraving instructions?
If you have special requirements or instructions for personalising an item, please call us at 01228 404022 or email us at firstname.lastname@example.org before placing your order.
Will I be notified when my points are added or cancelled?
A notification email will be sent to you for every action taken on your account. Please note that if your order is cancelled and refunded the points for this order will be deducted from your account
I have placed order before I've signed up to the programme, will points for this be added to my account?
To earn points for your orders you NEED to be signed up to the programme prior to purchase. Sign up here!
How do I spend my points?
To turn points into a reward, log into your account on the site, then click on the REWARDS ICON. The panel will show your current points and rewards — click REDEEM to get your reward. You can then click APPLY CODE to apply the £10 discount to the items in your cart automatically. Only one £10 reward may be redeemed per purchase.